Internet Customer Solutions, Inc

Types of Support

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The types of support are described in general at https://www.acumatica.com/blog/guide-to-acumatica-customer-service-support/

Details and access to the types of support are as follows:

• Tier 1 support by

  • Internet Customer Solutions which has its own customer/community portal using the Acumatica ERP CRM software

  • https://community.acumatica.com/

    • You can learn on how to access this Acumatica community portal here. If you are a customer of Acumatica (you have purchased an Acumatica license), then you need to ask for additional access to direct support cases, product download and feedback (product ideas, feature requests) from your Acumatica partner. If your partner doesn't help you immediately with support requests, you can submit a direct support case via this community portal.

  • https://www.augforums.com/

• Tier 2 support by Acumatica Tech Support Center

  • First year over the phone tech support with Acumatica Tech Support group is free

    • Support cases can be submitted via your customer/community portal which is part of https://community.acumatica.com/

  • Tech support plans with Acumatica

    • Depending on the urgency, different plans can be chosen at a subscription fee

• Very technical/developer online support is available. It is very active and monitored by Acumatica technical support people

  • Go here: https://stackoverflow.com/questions/tagged/acumatica

• Casual technical support

  • LinkedIN Acumatica User Group discussion forum for customers

    • It is a LinkedIn.com group sponsored by Acumatica. You have sign in with your linkedin.com user id and password.

    • Go here: https://www.linkedin.com/groups/4544663

  • LinkedIN Acumatica User Group discussion forum for partners but public

    • Go here: https://www.linkedin.com/groups/2330111

• The Acumatica User Group (AUG) portal sponsored by active Acumatica ERP users

  • You can sign up for free, and you can opt to get notifications. Strongly recommended.

  • Go here: https://community.acumatica.com/groups

• The Acumatica Developer Network site

  • Go here: https://adn.acumatica.com/

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