Professional Services
Overview
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Our professional services apply to any solution, service or project that we implement and maintain. Such services consist of the following main services:
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Business requirements analysis (aka Business Process Analysis, detailed discovery) and planning service which analyzes your current business processes, your current performance, and your goals. It creates a strategic and tactical plan to achieve your goals. This service is crucial to get on the right path, and will be quoted.
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Consulting service which looks at your plans, and recommends the best plan (functional requirements) to get there. A general proposal for implementing this plan will be offered. Recommending the best plan is again crucial. This service will be quoted.
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Implementation of the proposal has to be of high quality. A quote for this service will be in the proposal.
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Training may need to be instructor-led, and very specific to your business needs. Such training will be quoted
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Support for technical issues is tiered. A fee applies for certain tiers.
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Business Process Analysis, and Planning
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Business Process Analysis includes:
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Detailed discovery (aka business requirements analysis, business process analysis)
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Best practices for your industry
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GAP/FIT analysis
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Strategic planning an tactical planning
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Consulting
Consulting includes:
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Exploration of alternative solutions
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Recommending the best solution
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Proposal of the best solution (functional requirements) including a quote, timeline, team building, ROI, agreement and implementation plan
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If proposal is accepted and signed, implementation will start.
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Implementation
Implementation which includes:
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If software application development:
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Physical design
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Development
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Testing
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For software application or any out of the box solution, service or project:
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Implementation consisting of:
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Installation
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Configuration
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Testing
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Deployment into production
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